Ordering
Do I need an account? No — check out as a guest if you prefer. An account saves your address, keeps your order history, and lets you repeat a past order in one click.
How do I sign in? With your password, or ask for a six-digit code by email if you would rather not remember one. The code lasts ten minutes and works once.
Can I change or cancel an order? Once an order is placed and paid for we begin picking it, so orders cannot be cancelled.
Please check your basket, pack sizes and delivery address before you pay. If you are unsure which size or blend you need, ask us before ordering — WhatsApp +6014-250 1955 and we will tell you straight.
If something arrives damaged, wrong or short, that is different and we will put it right. See Delivery & returns.
How do I pay? By card, online banking (FPX) or e-wallet through Commerce Pay, our payment gateway. Card details go straight to the gateway and never reach us.
Approved trade accounts may instead pay on invoice within their agreed credit period — see Trade & wholesale.
Do you take cash on delivery? No. Payment is taken at checkout, or on invoice for approved trade accounts.
Will I get an invoice? Yes. Trade accounts receive an LHDN-compliant e-invoice, which is why we ask for your TIN at registration.
The products
How fresh is it? We mill in small runs rather than to stock. Most orders ship from a batch ground within the last six weeks.
Is everything halal certified? All our food products are JAKIM certified — our own facility, not a borrowed certificate. The certificate and specification sheet are on every product page.
Does it contain allergens? Our facility is fully vegetarian. We do not handle meat, fish, crustaceans or eggs.
We do handle tree nuts, wheat (gluten), sesame and milk, so cross-contact with those is possible on any product.
If you have a diagnosed allergy to any of those four, do not rely on this page alone — check the declaration on the pack, and talk to us before ordering.
We also run a separate allergen-free facility. If you need allergen-free product — for a school, a hospital kitchen, or a customer with a diagnosed allergy — talk to us and we will supply from there instead. Email store@easwaristore.com or, for volume, bulk@easwaristore.com.
Every pack carries its own allergen declaration, as the Food Regulations 1985 require. Check it before use.
How should I store it? Airtight, out of sunlight, away from the stove. Heat and light cost you more aroma than time does. Don’t keep spice above the hob, however convenient.
What is the shelf life? Our products are shelf stable and typically carry 12 to 18 months. Every pack prints its own best-before date, as the Food Regulations 1985 require.
Once opened, use it within about a month. It stays safe well beyond that — but aroma is the thing you paid for, and that is what goes first.
Ground or whole? Whole keeps its aroma considerably longer. Worth buying whole and grinding as you cook for anything you get through slowly.
Delivery
What does it cost? Free over RM100 within West Malaysia.
Below RM100 you choose your own courier at checkout through our EasyParcel integration and pay that courier’s rate — so you can pick on price or on speed rather than being given one option.
For Sabah, Sarawak and Labuan we quote per order, as the cost depends on weight and destination. Email store@easwaristore.com or WhatsApp +6014-250 1955 with the items and the destination and we will come back with a price.
The full amount including delivery is shown before you pay.
How long? We dispatch within 3 working days. Time in transit after that depends on the courier you chose. East Malaysia depends on the service quoted.
Can I collect from you? Trade accounts can, by arrangement — 9A Jalan Anggerik Mokara 31/56, Monday to Friday 9:00am–5:00pm. Let the trade desk know before you set off so the order is picked and waiting.
Retail orders are delivered rather than collected.
Full detail: Delivery & returns.
Returns
Something arrived damaged or wrong. Tell us within 3 days of delivery with a photograph and we will replace or refund it. WhatsApp +6014-250 1955 or store@easwaristore.com.
I changed my mind. We do not take food back once it has left us. Ordering the wrong thing is easy to avoid and hard to undo, so please ask first — WhatsApp +6014-250 1955 and we will tell you which size or blend you actually want. Most of our range comes in a small pack if you would rather try before committing to a kilo.
I am not happy with the product. Talk to us. Send a message with your order number and what the problem is, and we will look at it properly — exchange, refund or replacement, judged case by case. We have been selling spice since 1955 and we would rather fix it than argue about it.
Trade and bulk
Do you supply restaurants and manufacturers? Yes — a large part of what we do. Packs run to 25 kg. Open a trade account.
Can you blend to our recipe or pack under our brand? Yes, through the mill: easwarimills.com.
Can I get a sample first? Ask the trade desk: bulk@easwaristore.com, WhatsApp +6012-780 1955.
Still stuck
WhatsApp +6014-250 1955 · store@easwaristore.com · 03-5122 0304 Monday to Friday, 9:00am – 5:00pm.
