1. Who you are dealing with
This store is operated by Srri Easwari Marketing Sdn Bhd, company number 201901026882, of 9A, Jalan Anggerik Mokara 31/56, Kota Kemuning, 40460 Shah Alam, Selangor Darul Ehsan, Malaysia.
store@easwaristore.com · 03-5122 0304 Monday to Friday, 9:00am – 5:00pm.
“We”, “us” and “our” mean Srri Easwari Marketing Sdn Bhd. “You” means the person placing the order.
2. Using this site
By ordering you confirm you are at least 18 and able to enter a contract.
3. Our products
We describe every product as accurately as we can, and publish a specification sheet and halal certificate for each food product. Net weight, ingredients, allergen declaration, storage instructions and date marking appear on every pack as the Food Regulations 1985 require.
Ground spice is a natural product. Colour, aroma and coarseness vary a little between batches and between harvests. That variation is normal and is not a defect.
Photographs are illustrative and colour varies between screens. The pack size and net weight stated on the product page govern.
4. Prices
Prices are in Malaysian Ringgit and include tax where it applies. Delivery is shown separately and the full amount payable is displayed before you pay.
We may change prices at any time, but the price displayed when you place an order is the price for that order.
Commodity spice prices move with the market. Trade pricing is quoted separately and holds for the period stated on the quotation.
5. Your order
Your order is an offer to buy. A contract forms when we send an order confirmation.
We may decline an order — where an item is out of stock, where a price or description was wrong, or where we cannot verify the details given. If we decline after you have paid, we refund in full.
Once an order is placed and paid for we begin picking it, and it cannot be cancelled. Please check the items, pack sizes and delivery address before paying. This does not affect anything owed to you if what arrives is damaged, wrong or not of acceptable quality.
6. Payment
Payment is by card, online banking (FPX) or e-wallet through Commerce Pay, our payment gateway. Card and banking credentials are handled by the gateway and are not received or stored by us.
Approved trade accounts may instead pay on invoice within the credit period agreed with them, subject to the limit set on their account.
Trade accounts that fall overdue may be suspended and returned to prepaid terms until the balance is cleared. Interest of 1.5% per month may be charged on any balance outstanding after the due date.
7. Delivery and returns
Governed by Delivery & returns, which forms part of these terms. Risk in the goods passes to you on delivery.
8. Trade accounts
Trade accounts are approved at our discretion on the documents supplied at registration, and may be varied or withdrawn. Tier pricing depends on rolling spend and is reviewed periodically. Credit terms are granted only after a trading history and remain subject to a limit we set.
9. Food safety and intended use
Our food products are ingredients for culinary use. Check the pack for allergen information before use and observe the best-before date and storage conditions printed on it.
Our facility is fully vegetarian and does not handle meat, fish, crustaceans or eggs. We do handle tree nuts, wheat (gluten), sesame and milk, so cross-contact with those is possible. A separate allergen-free facility is available — contact us if you require product from it.
10. Your rights under Malaysian law
Nothing in these terms excludes or limits any right or guarantee that cannot lawfully be excluded — in particular the implied guarantees of acceptable quality, fitness for purpose and correspondence with description under the Consumer Protection Act 1999, your rights under the Sale of Goods Act 1957, and liability for death or personal injury caused by our negligence.
Subject to the above, our total liability in respect of any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss including loss of profit or business interruption.
11. If something goes wrong
Write to store@easwaristore.com or call 03-5122 0304 and a person will look at it. We aim to respond within one working day and to settle it by exchange or refund where that is the right answer.
12. Intellectual property
The Easwari name and logo belong to Srri Easwari Mills Sdn Bhd and are used by Srri Easwari Marketing Sdn Bhd under licence. The text, photographs and design of this site belong to Srri Easwari Marketing Sdn Bhd or are used under licence. None of it may be reproduced without written permission.
13. Reviews and messages you send us
You are responsible for anything you submit. Do not submit anything unlawful, abusive, or infringing another person’s rights. We may remove any submission, and may reproduce it in connection with the product it concerns.
14. Marketing
We send marketing only to people who have asked for it. Every marketing email carries an unsubscribe link, and you may opt out at any time by writing to store@easwaristore.com.
15. Records
We keep records of electronic transactions for at least two years as the Consumer Protection (Electronic Trade Transactions) Regulations 2024 require, and accounting records for the period Malaysian tax law requires.
16. Changes to these terms
We may update these terms. The version published when you place an order governs that order. Material changes are posted here with a revised date rather than made silently.
17. Governing law
Malaysian law governs these terms, and the Malaysian courts have jurisdiction.
