Delivery
Free delivery on orders over RM100 within West Malaysia.
| Destination | Delivery cost | Dispatch |
|---|---|---|
| West Malaysia, order over RM100 | Free | Within 1 week |
| West Malaysia, order under RM100 | You choose the courier at checkout and pay their rate | Within 1 week |
| Sabah, Sarawak, Labuan | Quoted per order | Within 1 week of the quote being accepted |
If you buy on a trade account
Different figures, because the orders are a different size.
| Destination | Delivery cost | Dispatch |
|---|---|---|
| West Malaysia, order of RM1,000 or more | Free | Within 1 week |
| West Malaysia, order below RM1,000 by agreement | Charged at the courier’s rate, chosen at checkout | Within 1 week |
| Island destinations — Langkawi, Pangkor, Tioman and the like | Quoted per order | Within 1 week of the quote being accepted |
| Sabah, Sarawak, Labuan | Quoted per order | Within 1 week of the quote being accepted |
The trade minimum is RM1,000, so free delivery within West Malaysia applies to every order that meets it. Islands carry ferry and remote-area surcharges that we would rather quote you than surprise you with, and pallet quantities are always quoted.
Lead time is the same whoever you are: milled to order, within one week. A larger order does not take longer — it takes a milling slot, which is why we ask for festival orders early.
Below RM100 you pick your own courier at checkout through our EasyParcel integration and pay that courier’s rate — so you can choose on price or on speed rather than being handed one option. The full amount including delivery is shown before you pay, as the Consumer Protection (Electronic Trade Transactions) Regulations 2024 require.
Dispatch is not delivery. We mill and pack to order, so allow up to a week before your parcel leaves us; how long it then takes depends on the courier you chose. Many orders go sooner — the week is what we will not exceed.
We pack Monday to Friday, 9:00am – 5:00pm. Orders placed after 4:00pm are packed the next working day. We do not pack or ship on weekends or public holidays.
A tracking number is emailed through EasyParcel when the parcel leaves us.
Sabah, Sarawak and Labuan
We deliver to East Malaysia, but the cost depends on weight and destination, so we quote each order rather than publish a flat rate. Email store@easwaristore.com or WhatsApp +6014-250 1955 with the items and the delivery address and we will come back with a price and a transit time before you commit to anything.
Collection
Trade accounts may collect from 9A, Jalan Anggerik Mokara 31/56, Kota Kemuning, Monday to Friday 9:00am–5:00pm, by arrangement with the trade desk — bulk@easwaristore.com or WhatsApp +6012-780 1955. Please arrange it in advance so the order is picked and waiting.
Retail orders are delivered rather than collected.
Check your parcel on arrival
Spice travels as powder in sealed packs. If a carton looks crushed or a pack has split, photograph it before unpacking further. It settles a claim in one message.
Trade deliveries: short or damaged goods must be noted on the delivery order at the point of receipt and raised with the trade desk within 24 hours — bulk@easwaristore.com or WhatsApp +6012-780 1955.
Trade orders
Approved trade accounts are governed by our Trade Terms, which prevail over this page where the two differ. In short:
- Lead time is quoted per order. Bulk is milled to order, and a 25 kg run is not a jar off a shelf. The desk confirms a date when the order is placed.
- Minimum order value RM1,000, excluding delivery.
- Free delivery within West Malaysia on orders that meet it. Below RM1,000 by agreement, delivery is at the courier’s rate. East Malaysia and pallet freight are quoted.
- Collection from 9A Jalan Anggerik Mokara 31/56 by arrangement, Monday to Friday 9:00am–5:00pm.
- Claims within 24 hours, noted on the delivery order at receipt.
- No change-of-mind returns.
Talk to us first
If anything about your order is not right, message us before doing anything else. Almost everything settles in one exchange, and we would rather fix a problem than have you live with it.
Nothing in this policy affects the rights Malaysian consumer law gives you, which apply whatever any policy says.
If something is wrong
Tell us within 3 days of delivery and we will replace it or refund it, whichever you prefer, where:
- it arrived damaged, split or leaking
- you received the wrong item or the wrong pack size
- the pack was short of its declared net weight
- it was already past its best-before date on arrival
- it is not of the quality you are entitled to expect
A photograph usually settles it immediately and saves you posting anything back.
We do not take food back
Once food has left us we cannot resell it. We do not know how it has been stored, and we will not put a pack back on the shelf on trust. So there are no change-of-mind returns on food, and everything we sell is food.
That puts the weight on getting the order right first time, which we would rather carry than leave with you:
- Ask before you order. WhatsApp +6014-250 1955 and we will tell you which
size or blend you actually want.
- Try a small pack. Most of the range comes in a small size. Buy one before
committing to a kilo.
- Read the specification sheet. Every product page publishes one — mesh,
moisture, origin.
If something is genuinely wrong with what arrived, that is not a change of mind and the section above applies.
How to return something
- WhatsApp +6014-250 1955 or email store@easwaristore.com with your order
number, what is wrong, and a photograph where relevant.
- We answer within one working day and tell you whether to post anything back.
- If a return is needed, send it to:
Srri Easwari Marketing Sdn Bhd 9A, Jalan Anggerik Mokara 31/56, Kota Kemuning 40460 Shah Alam, Selangor D.E., Malaysia
- Use a tracked service. We cannot be responsible for a return lost in transit,
and without tracking neither of us can prove what happened.
Refunds go to your original payment method within 7 working days of us receiving and checking the goods.
Cancellations
Orders cannot be cancelled once placed and paid for — we begin picking straight away. Please check your basket, pack sizes and delivery address before you pay.
If we cannot fulfil an order ourselves, we will tell you and refund it in full.
If you are still not happy
Tell us. Send your order number and what went wrong to store@easwaristore.com, or WhatsApp +6014-250 1955, and a person will look at it — not a form. We settle these case by case, and an exchange or a refund is usually the end of it.
Contact
store@easwaristore.com · 03-5122 0304 · WhatsApp +6014-250 1955 Monday to Friday, 9:00am – 5:00pm.
